Refund and Returns Policy

please note we do not accept returns for buyers remorse.

Returns/ refunds

Our refund and returns policy lasts 3 days. If 3 days have passed since receiving your purchase, we can’t offer you a full refund or exchange. We only accept returns on faulty or damaged goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Buyer pays return shipping in all cases

All returns must have a tracking number

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at twinrivertrading2019@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at twinrivertrading2019@gmail.com and send your item to: Eddie williams po box 87 glenwood alberta T0K 2R0

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:Eddie williams po box 87 glenwood alberta T0K 2R0

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All returns must have tracking number

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